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Virtual Risk Manager benchmarking forum identifies key fleet safety process issues
20th April 2011 |
Interactive Driving Systems has been involved in Fleet Safety Benchmarking for many years, dating back to a study undertaken at the University of Huddersfield in 1995. This eventually led to the development of the open access Fleet Safety Benchmarking project at www.fleetsafetybenchmarking.net To date over 700 organisations have participated, representing almost 1 million vehicles and fleet drivers.
Most recently, during March 2011, we hosted our second Virtual Risk Manager users safety benchmarking forum, which focused on sharing and discussing current process issues and outcomes-based key performance indicators. In total 10 significant UK and global fleets participated, representing 165,000+, employees that drive for work purposes.
The aim of the group is to create an open / honest forum governed by 'Chatham House Rules' where participants can share good practice processes and outcomes data.
The first meeting in April 2010 focused particularly on collision statistics and rates, while this most recent meeting concentrated more on process and key issues, including:
1. Injury Management and the importance of getting early notification of claims.
2. Clear definitions of collisions and incidents.
3. Understanding claims and other data - and how to target practical interventions at specific risks.
4. Technology - particularly telematics. Several projects are in place amongst participants, both for on-going monitoring and as a specific intervention for at-risk drivers. www.zurichfleetintelligence.com was identified as a good starting point for understanding the potential of in-vehicle telemetry systems provided by a range of suppliers.
5. Winter Driving should be planned for NOW rather than at the start of winter, focusing on equipment and good planning and management, effective journey risk assessment and allowing drivers more time for journey and sensible driving.
6. Fraud and staged collisions remains a significant problem, especially for 'branded' vehicles, and guidance for drivers and managers should be circulated widely.
7. Driver Competence, Performance and Recognition - including recognition of high quality performance, guarding against under-reporting of collisions and managing At-risk/Repeat offending / Recidivist drivers.
8. Online DLVA checks - the costs of which have been falling recently, and good practice guidance on the mandate management process - which is freely available from Interactive Driving Systems.
Comparative data from Virtual Risk Manager was reviewed on the following areas:
- Driver engagement.
- Safety culture and climate.
- DriverINDEX including collision, telemetry, risk assessment and other outcomes.
Forthcoming meetings are set to include a conference call and WebEx in 3 months and a follow-up meeting in the next 6-12 months.
Andy Cuerden, European managing Director for Interactive Driving Systems said: 'In the current climate of organisations seeking value for their road safety investments, and added value services from their suppliers, we are delighted to have developed our Virtual Risk Manager users safety benchmarking forum. Benchmarking is a really useful way to engage organisations and senior managers in safety, and we would recommend anyone not already benchmarking their fleet operations and performance to take a look at the freely available tools at www.fleetsafetybenchmarking.net'
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Ed Dubens
+1 (609) 465 4001
ed.dubens@virtualriskmanager.net
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Andy Cuerden
+44 (0) 1484 551060
andy.cuerden@virtualriskmanager.net
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Herold Brinkman
+31 (0) 657 422 618
herold.brinkman@virtualriskmanager.net
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+48 60 007 7714
artur.grabowiec@artrisco.pl
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Will Murray
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will.murray@virtualriskmanager.net
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Paul Sudell
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paul.sudell@virtualriskmanager.net
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