Our packages will work on very modest computer systems and even next generation games consoles, all require an active internet connection and they cannot be completed 'offline'.

While the system has been successfully tested on dial-up connections, faster broadband connections will significantly reduce the chance of a connection being dropped and reduce the amount of time needed to complete the training.

Please note, all of our sites are designed to work with Adobe Flash, this allows an improved multimedia performance and enhanced security for our users.

Web browsers using Flash Player plugins prior to version 9.0 may cause our site to behave strangely. Symptoms include the program not loading at all, loss of results or problems with drag and drop and hazard perception exercises.

The safest option to solve this problem is to update to the latest Flash Player from the Adobe website. This process requires computer administration rights and must be performed by your own IT department. Home or advanced users may perform the upgrade by following instructions from www.adobe.com

Please select your support issue from the list below.
Flash Player?
Frequently Asked Questions
Can I be resent my login PIN?
Yes, after completing the following details your PIN will be resent. If we don’t have an email address against your name, your PIN will be sent to your line manager.

I cannot access the One More Second® Knowledge checks option from the One More Second® Menu.
There are three main reasons the knowledge checks cannot be accessed.

1. Make sure that there is a tick beside each learning module, the knowledge checks cannot be started until after there is a tick beside each of:
      •   Introduction.
      •   What is defensive driving?
      •   Importance of Attitude and Behaviour.
      •   Hazard Recognition.
      •   Planned System of Driving.
      •   20 Tips to Save Your Life.

2. Once the pass mark has been achieved the knowledge checks cannot be completed. It is however still possible to revisit each of the learning modules which contain valuable best practice information and advice.

3. The computers flash plug-in is out dated and needs updating, you will need to contact your own IT support to complete this procedure.


After trying to sign in all I see is: 'Incorrect details. Please re-enter your login details'.
Please carefully check the details used to log in, paying particular attention that you are typing in your PIN and VRM company code exactly as described into the correct boxes from your invitation e-mail and you do not accidentally add any extra spaces.

Also please double check that we have spelt your surname correctly in your invitation e-mail and notify your co-ordinator of necessary corrections.


After signing in all I see is a blank page.
Please ask your IT department to update your Adobe Flash Plug-in. This process requires computer administration rights and must be performed by your own IT department. Home or advanced users may perform the upgrade by following instructions from www.adobe.com


I am a good driver who has never been involved in a traffic incident. Why am I being asked to take this course?
We are only able to answer questions regarding technical difficulties associated with the site. You should contact your manager to discuss why you have been asked to take the assessment.

How do I gain access to the Management Information System (MIS)?
Access to the Management Information System (MIS) is strictly restricted. All those eligible should already be in possession of the codes. If, for what ever reason, you feel you should have access to the MIS please contact your company co-ordinator.

How do I know this instruction is valid? Whom can I check with from my company that this course is genuine?
Your invite e-mail will contain all the relevant contact details for contacting your company's co-ordinator.

I have already taken this test. Why do I need to take it again?
If you have been asked to take the test it is likely that you did not complete all sections of the training that are required, or that you did not successfully attain the target score for the assessed portion. You should log back into the system using the details supplied in your invitation / reminder email. You will now see the sections(s) of the training which you need to complete.

If you suspect that you have accidentally been assigned a duplicate account please contact your company co-ordinator who will be able to confirm and resolve the situation.


I do not drive!
Please contact your company co-ordinator who will make the arrangements to remove you from the system.

I am being sent reminders for members of my team who no longer work with me.
Please contact your company co-ordinator who will be authorise us to remove them from the system.

Some members of my team have not received their invites / How do I add drivers to the system?
Please contact your company co-ordinator who will be able to confirm the drivers contact details and update us with any changes.

I can only see part of the screen or half of the question.
If a visit to a previous web site has changed the default positioning of a pop up window, reposition the window by clicking holding your left mouse button down in the bar at the top of the window, moving your mouse will then reposition the screen.

The window is quite small is there any way to make it appear larger?
Clicking the 'maximise' button which can be found in the top right hand corner of the window will switch the system to full screen mode.

How do I check if my 'Flash Player' is up to date?
Look at the Flash Player checker on this web page, if you see a red cross your adobe flash plug-in should be updated before attempting to access the system. This process requires computer administration rights and must be performed by your own IT department.


The Log-in page does not appear.
The most likely cause of the log in page not appearing is a third party product or browser plug-in designed to prevent 'pop-up' advertising. If this does occur, please consult the documentation or help file for that product. Typically it will require you hold down the shift key whilst clicking on the link.
OTHER
If you need any help whatsoever, please email support@virtualriskmanager.net

OR

In the UK ring our UK Support Centre on (01484) 551060 Monday to Friday 9:00am to 6:00pm GMT.

OR

Outside of the UK ring our Global Helpline and Support Centre on +1 415 445 2131, 24 hours per day / 7 Days per week.


Global Helpline and Support Centre
Interactive Driving Systems® Global Helpline and Support Centre (Multi Lingual) will report your problem to our Worldwide Operations Centre in the UK within an hour of your call.

If you call, they will ask you for:
    •   Preferred Language:
    •   Your First Name:
    •   Last Name:
    •   Employer:
    •   Login / PIN:
    •   Country of Operation:
    •   Contact Phone Number:
    •   Work Email Address:
    •   Nature of the Problem:

Our Global Helpline and Support Centre cannot provide your Virtual Risk Manager® Login / PIN over the telephone immediately without us first verifying who you are. Global data protection and data privacy issues prevent us providing this support over the telephone.

Once our Global Operations Centre have verified who you are and you exist on our databases, a copy of your launch email will be sent to the email address we have been provided by your employer within 12 hours of your call Monday to Friday. Other support enquiries will be followed up within 24 hours Monday to Friday 8 am to 6pm GMT.

Have the information listed above available to help us help you. The telephone will be answered in English initially - if the call needs multi-lingual support, once a caller's language has been identified, a translator (live) fluent in your language will join the call to make sure we understand your needs.
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